Return Policy
Return Policy
Last updated 1 August 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange.
RETURNS
All returns must be postmarked within thirty (30) days from the date of purchase. All returns must be in new and unused condition, with original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at buzzardsbaywoodshop@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving the RMA, the item must be packed securely in its original packaging and wrapping with a written description of the reason for return. Then mail your return to the following address:
Buzzards Bay Wood Shop LLC
ATTN – Returns RMA # XXXXX
47 Barbara St
Westfield, MA 01085 USA
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After Receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Refunds will be credited to the payment method used at purchase.
EXCEPTIONS
The following products cannot be returned or exchanged:
· Products with custom engravings and/or names or features (one-of-a-kind items).
· Large, Bulky, or Heavy items requiring special shipping.
For defective or damaged items, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
617-615-7623
2024 BBWSLLC